Return and Refund Policy

1. Return Window and Eligibility

1.1 Return Time Frame

You may return eligible items within 7 days from the date of delivery. Returns initiated after this period will not be accepted unless there are exceptional circumstances.

1.2 Eligible Returns

Books and educational materials can be returned if they meet the following criteria:

• Defective Products: Books with manufacturing defects, damaged binding, or missing pages
• Wrong Item Delivered: If you received a different book than what you ordered
• Printing Errors: Books with significant printing mistakes or illegible text
• Damaged During Shipping: Books damaged during transit (must be reported within 24 hours of delivery)
• Duplicate Orders: If you accidentally placed duplicate orders

1.3 Non-Eligible Returns

The following items cannot be returned:

• Normal Wear: Books showing normal signs of use or minor handling
• Customer Damage: Books damaged by the customer after delivery
• Late Returns: Items returned after the 7-day window
• Missing Packaging: Books without original packaging or accessories
• Change of Mind: Returns due to personal preference or change of mind
• Digital Products: E-books or digital content (once downloaded)
• Customized Items: Personalized or specially ordered books

2. Return Process

3. Refund Policy

3.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• UPI/Wallets: 2-3 business days
• Cash on Delivery: Bank transfer within 7-10 business days

3.2 Refund Amount

The refund amount depends on the reason for return:

• Our Error: Full refund including shipping charges
• Defective Product: Full refund including shipping charges
• Customer Request: Product cost only (shipping charges non-refundable)

3.3 Partial Refunds

Partial refunds may be offered in the following situations:

• Books returned in damaged condition due to customer handling
• Books returned without original packaging or accessories
• Books returned after the standard return window (at our discretion)
• Books showing excessive wear beyond normal handling

4. Exchange Policy

4.1 Exchange Eligibility

We offer exchanges for:

• Defective or damaged books
• Wrong items delivered
• Books with printing errors

4.2 Exchange Process

Follow the same return process mentioned above, but specify that you want an exchange. We will ship the replacement once we receive the original item.

5. Shipping Costs

5.1 Return Shipping

• Our Error/Defective Product: We cover return shipping costs
• Customer Request: Customer pays return shipping costs
• Exchanges: We cover shipping for replacement item

5.2 Replacement Shipping

For exchanges, we provide free shipping for the replacement item regardless of order value.

6. Bulk Orders and Institutional Returns

6.1 Bulk Order Returns

For orders of 10 or more books:

• Extended return window of 14 days
• Special handling and processing
• Dedicated customer service support
• Flexible return arrangements

6.2 Institutional Policies

Educational institutions may have customized return policies. Please contact our institutional sales team for specific terms.

7. Inspection and Quality Check

7.1 Return Inspection

All returned items undergo thorough inspection:

• Condition assessment
• Verification of return reason
• Quality check for resale eligibility
• Documentation of findings

7.2 Inspection Results

Based on inspection results:

• Approved: Full refund processed
• Partial Approval: Partial refund with explanation
• Rejected: Item returned to customer with explanation

8. Special Circumstances

8.1 Damaged in Transit

If books are damaged during shipping:

• Report within 24 hours of delivery
• Provide photos of damaged packaging and product
• We will arrange immediate replacement or refund
• No return shipping required

8.2 Non-Delivery Issues

If you don't receive your order:

• Contact us within 15 days of expected delivery
• We will track the shipment and investigate
• Replacement or refund provided based on findings

9. Refund Status and Tracking

9.1 Refund Notifications

You will receive email notifications for:

• Return request approval
• Return shipment received
• Inspection completion
• Refund processing
• Refund completion

9.2 Refund Tracking

Track your refund status by:

• Logging into your account
• Checking your email for updates
• Contacting customer service

10. Customer Support